Cancellation & Refund Policy
1. Order Cancellation Policy
- Orders can be cancelled only before dispatch.
- Once the order is packed or shipped, no cancellation is permitted.
- To request a cancellation, please contact us immediately at support@nilhariayurveda.com with your order ID.
- If eligible, the refund will be processed after deducting applicable Razorpay payment gateway charges (typically 2%–3% of the transaction value).
2. Refund & Return Policy
We offer returns and refunds only if the product is received damaged or defective.
- You must report the issue within 3 days of delivery, with photo/video proof sent to support@nilhariayurveda.com.
- After verification, our first priority will be to replace the item at no extra cost.
- If a replacement is not possible due to unavailability or logistics, a refund will be processed to your original payment method.
- No returns or refunds are accepted for opened, used, or undamaged products.
- Refunds for cancellations (if applicable) will be processed after deducting payment gateway charges.
3. Non-Returnable Items
Due to hygiene and safety concerns, the following items are non-returnable and non-refundable:
- Opened or used supplements, oils, and skincare products
- Products without original packaging or seal
- Personalized or discounted items (if applicable)
4. Need Help?
For any issues related to cancellations or refunds, please email us at:
Our support team will respond within 24–48 hours.